If you have received damaged or defective products, we apologise in advance and ask you to please call us and ask for customer services.
Standard no-fault returns
- Goods can only be returned up to 14 working days starting the day after delivery.
- Products are returned at your own cost, unused and undamaged in their original packaging.
- The goods remain your responsibility until the goods have been received on Kite Packaging's premises.
- For returns to be processed and refunded, you need to complete the online returns form and clearly attach the resulting form to the outside of the goods.
- Goods must be returned in full pack quantities. We cannot offer any refunds on partial packs.
- Refunds don't include delivery charges.
- Kite Packaging will endeavour to process all returns within 3 working days of receipt of the return.
If you would like to return a product to us, click 'Return an item'. To view existing returns, click 'Track my returns'.
